How can we help?
Quick answers
How do I cancel my subscription?
On your iPhone, open Settings › your name › Subscriptions › Caffeinate, then tap Cancel Subscription. Deleting the app doesn’t cancel it.
How do I get a refund?
Apple handles all payments and refunds. Ask for one at reportaproblem.apple.com.
I subscribed, but the app is asking me to pay again.
Tap Restore on the subscription screen. Make sure your iPhone is signed in with the same Apple ID you subscribed with.
My morning reminder isn’t arriving.
In Caffeinate, open Profile and check that Morning reminder is on under Practice. Then check Settings › Notifications › Caffeinate, and make sure a Focus mode isn’t silencing it.
How do I connect Apple Health?
Caffeinate asks after your second session. If you said no, open Settings › Privacy & Security › Health › Caffeinate, then turn on Mindful Minutes.
Where did my streak go after reinstalling?
Your history lives only on your iPhone, and Caffeinate has no account. Deleting the app deletes it. Restoring your iPhone from an iCloud or computer backup brings it back.
How do I delete my data?
Delete the app. Everything it stored goes with it. Mindful Minutes it saved to Apple Health stay there until you delete them in the Health app.
Is breathwork safe for me?
Breathwork can make you lightheaded. If you have a heart or lung condition, or are pregnant, check with your doctor first. If you feel dizzy, stop and breathe normally. Caffeinate is a wellness practice, not medical advice.
About us
Caffeinate is made by Aeteros Wellness Labs Inc. in Fredericton, New Brunswick, Canada. Read how we handle your data in our privacy policy.